Solutions Engineering Manager
About RHAELM
RHAELM is the sovereign AI cloud built to accelerate AI deployment at scale. Solving the defining constraint of power availability, RHAELM delivers gigawatt-scale AI infrastructure pipelines across Europe and APAC – providing ring-fenced compute, networking, and storage optimised for high-performance AI workloads.
Sovereignty is RHAELM's core operating model. Every deployment operates in-country with local personnel, giving enterprise and public-sector organisations operational control without compromising on cutting-edge technology. From bare metal and Kubernetes to AI as a Service, RHAELM puts power, infrastructure, and platform capability under the customer's command.
This Role
You will design, deploy, and support the critical infrastructure that powers our next-generation AI compute environments in Japan. Sitting at the intersection of high-density compute, advanced cooling, and power infrastructure, you'll work directly with customers to translate demanding, fast-evolving AI workload requirements into resilient, buildable datacenter solutions.
You'll be a technical anchor across the customer lifecycle — absorbing Basis of Design (BOD) documents, validating engineering approaches, and ensuring what gets built actually performs and holds up in operation.
Key Responsibilities
Engage with design, infrastructure, and customer teams to ensure all requirements and performance expectations are fully understood
Design, specify, and support deployment of liquid cooling solutions (direct-to-chip, rear-door heat exchangers, immersion) for high-density GPU racks, including CDUs, manifolds, coolant distribution, and leak detection
Partner with customers to plan rack/row layouts, power and cooling budgets, and physical infrastructure for GPU clusters at increasing power densities (30kW+ per rack and beyond)
Support integration of Battery Energy Storage Systems and related power architecture (UPS, switchgear, backup generation) for resilient, efficient power delivery
Lead or co-author customer Basis of Design documents, capturing workload requirements, density targets, redundancy needs, and site-specific constraints
Track evolving GPU platforms, cooling technologies, and power architectures, assessing new technologies for suitability, risk, and integration
Design for uptime, fault tolerance, and graceful degradation across power, cooling, and network systems, including failure mode analysis and N+1/2N redundancy strategies
Work across mechanical, electrical, and controls disciplines to ensure integrated system design meets performance, safety, and compliance requirements
Develop maintenance strategies and support commissioning, troubleshooting, and root-cause analysis for cooling, power, and compute infrastructure
Act as a trusted technical advisor to customers and internal stakeholders throughout design, build, and operational phases
Experience
10+ years in datacenter infrastructure, critical facilities, or mission-critical engineering environments
Hands-on experience with liquid cooling technologies (direct-to-chip, immersion, rear-door heat exchangers) in high-density compute environments
Working knowledge of GPU cluster infrastructure requirements (power, cooling, networking) for AI/ML training and inference workloads
Familiarity with Battery Energy Storage Systems and their integration into datacenter power architecture
Experience developing or contributing to customer-facing Basis of Design documentation
Strong understanding of resilience engineering principles — redundancy, failure mode analysis, uptime SLAs (Tier III/IV or equivalent)
Experience with hyperscale or colocation datacenter deployments supporting AI/ML infrastructure is a plus
Skills
Ability to communicate complex technical concepts clearly to both engineering and non-engineering stakeholders
Comfort operating in a fast-moving environment where technology and customer requirements evolve quickly
Cross-disciplinary fluency across mechanical, electrical, and controls engineering
Familiarity with datacenter DCIM/BMS platforms and monitoring tools
Exposure to renewable or on-site generation integration alongside BESS
Qualifications
Bachelor's degree in Mechanical, Electrical, or related Engineering discipline (or equivalent practical experience)
Professional Engineer (PE) license desirable
Certifications such as CDCP, CDCS, ATD, or equivalent datacenter/critical facilities credentials desirable
- Department
- Infrastructure
- Location
- Tokyo
- Remote status
- Hybrid